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Updated Sign-In Process

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We’ve taken your account security one step further with an even better means to secure your account(s) and your Members 1st Online Banking experience.

As part of our ramped-up security, you may be prompted to enter a one-time code during sign-in. The code will be sent to you via a means of your choosing: email, SMS (text message), or by a voice call, so it is important for you to make sure your contact information in Online Banking is correct. Adding this additional security layer further authenticates your identity and will help to prevent account fraud.

If you access Online Banking through your mobile device, please make sure that you are using the most current version of the app. If you access Online Banking from a computer, you may notice the security image has been removed. Please see the FAQs below for details.


How to Access Online Banking from Our Mobile App

How to Access Online Banking from a Web Browser

Sign-In Frequently Asked Questions
Password Help

If I lock myself out, do I need to call Customer Service?

In most circumstances, you can unlock your own account. You may have received an email with instructions. In the event that you cannot unlock your account, please call Customer Service at (800) 237-7288 for help.

What are the password requirements in case I choose to change my password?

Your password must meet the following criteria:

  • 8 characters minimum
  • At least one upper case letter
  • At least one lower case letter
  • At least one digit
  • At least one special character (!@#$%^&*)

Please keep in mind that the most effective methods of creating a secure password are to make it long and to not use that same password anywhere else.

Multifactor Authentication (MFA)

What is multifactor authentication?

A password is one possible 'factor' for authenticating yourself, something that only you should know. Multifactor authentication (MFA) augments that password by occasionally requiring members to confirm their identities with a second factor, a code, that is provided through a text message (SMS), a voice call, or an email message. Through the use of MFA, a person that has obtained your username and password cannot access your account because that person would also need to access your telephone or email account.

I am being prompted for MFA. What are my next steps?

In a Browser: Click on the drop down menu to display a list of options for receiving the code. Select your preferred option and click "Send Code". Once you receive the code, enter it into the "Enter Code" field and click the "Verify" button.

In the Mobile App: A list of options for receiving the code will be presented. Tap on the one you want to use. Once you receive the code, enter it into the "Enter Code" field and tap the "Verify" button.

Why do I keep getting prompted to MFA?

If you are using a web browser (e.g., Google Chrome or Mozilla Firefox), there are a few things that may cause this to occur:

  • The "Do not challenge me on this device again" checkbox was not checked before signing in.
  • The "Do not challenge me on this device again" setting is "remembered" by the web browser on a single device, so if you use a different browser or another device, you will be prompted for an authentication factor the first time you use them.
  • Your web browser is configured to clear cookies when you close it or it is configured to reject cookies. This could be a browser setting or a setting of a browser plug-in.
  • Browsing anonymously or "incognito" can also cause this issue.

If you are using a Members 1st mobile app, there are a few things that can make this happen:

  • You have uninstalled and reinstalled the mobile app.
  • You are using the mobile app for the first time on a different device.

I've selected "voice" for multifactor authentication. Why are the calls coming from California?

Members 1st has partnered with a California-based vendor to generate the voice response.

Supported technology

Which browser versions are supported on my computer or device?

Online banking supports the following browsers:

  • Google Chrome for Windows or macOS (download)
  • Mozilla Firefox for Windows or macOS (download)
  • Safari for macOS
  • Microsoft Edge for Windows 10

Note: No versions of Internet Explorer are supported.

Do your mobile apps support biometric sign-in with facial recognition and fingerprint scanning?

Fingerprint scanning is supported on both iOS and Android platforms. Facial recognition is supported on the iOS platform.

Other

What happened to the Online Banking security image and caption?

Research has revealed that security images are not effective at helping prevent users from falling victim to malicious sites. As a result, they can convey a sense of false security that deters users from relying on more effective protection like multi-factor authentication. For these reasons, we have removed it from the sign-in screen.

I noticed that after signing in to https://myonline.members1st.org, the address (URL) of the page changed to https://signin.members1st.org. Do I have to change my bookmarks?

We will automatically redirect you to the new URL, but updating your bookmarks is good, too!

 
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Members 1st FCU is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at (800) 237-7288. All products and services available on this website are available at all Members 1st branch locations.