Have questions? Good thing you have MyConcierge™. Half personal sidekick, half financial wizard, your concierge knows money management like the back of their hand. Best of all, they're always ready to help.
Top 5 Questions Customer Service Receives: Asked and Answered
Have you called our Customer Service team during the pandemic? If you have, you are one of many. These uncertain times, along with our new relief options and helpful products, have led to frequent phone calls to our Customer Service team.
Using our digital banking services, you can see all the balances on your accounts. These balances are in real time, which means you can see the exact balance that our representatives can see in Customer Service.
When you select your account in digital banking, there is a pending activity section. This allows you to see any deposits or withdrawals that will soon be posted to your account within the coming days. If a Customer Service representative can see it, then it is showing on your side of digital banking too.
Our credit union has one routing number that members use for any direct deposits or payments. The routing number is 231382241.
Still have questions?
We're here to help you find answers. Give us a call or stop by your nearest branch.
Get 1.5% cash back (or 1.5 points) on every dollar you spend. On top of that, you get emergency medical coverage, trip interruption insurance, and Visa Signature Concierge Service—all with no annual fee.
Protecting what you care about shouldn’t be complicated or unaffordable. We offer a full range of personal, group, auto, health, and life insurance plans through the most respected insurance companies in the business.
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For your protection please be advised that public Internet email is not secure. Various links within our web site allow you to submit information to us by public Internet email. Please DO NOT provide personal or account information through public email or submit any personal information that would compromise your identity including your account number, social security number, credit card numbers, electronic services PINs, passwords or mother's maiden name.
Members 1st will not respond via public Internet email to requests-for-account-information or account activity. Please contact Customer Service with these types of requests at (800) 237-7288 or (717) 795-6049.