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That's right. And no, it's not a chat bot or an overseas help desk. Concierges are local associates of Members 1st—members of your credit union and our communities. They know how to explain personal finances in simple terms and can help you set and achieve your savings, spending and borrowing goals.
Do I have a concierge?
If you have an account with us, you have a concierge. Simply tap the bell for MyConcierge from the Members 1st app or from your desktop computer by logging into online banking.
How do I enroll in digital banking?
If you have an account with us, choose any of the links below to enroll in digital banking. All you need is an email address to get started.
Online Banking | App Store (opens in a new tab)* | Google Play (opens in a new tab)* | Text "Apple" or "Android" to 61328 *
* Standard internet and data charges apply per your individual data plan.
I'm not a member, how do I get started?
If you need to open an account, go here. The application will take just a few minutes to complete.
What can I ask my concierge?
Ask them questions about your finances. Maybe it's saving for retirement, creating a college fund or putting money aside to buy or remodel your dream house. They're here to help you through all of life's moments and milestones.
Will my concierge always be able to help me?
If there's ever something that they can't help you with, they will be sure to connect you with one of our experts who can.
To start working with a concierge, open an account and enroll in digital banking. The application will take just a few minutes to complete. You’ll be able to chat with your concierge from the Members 1st mobile app and online banking within the first 48 hours of enrolling.
We're Here to Help
Get 1.5% cash back (or 1.5 points) on every dollar you spend. On top of that, you get emergency medical coverage, trip interruption insurance, and Visa Signature Concierge Service—all with no annual fee.
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This content is for informational purposes only, you should not construe any such information or other material as legal, tax, investment, financial, or other advice.
