Sign-in Security
Your account security is very important and at Members 1st we take it one step further by securing your account(s) and your digital banking experience with multifactor authentication.
As part of our digital banking account security, you may be prompted to enter a one-time code during sign-in. The code will be sent to you by your choice of SMS (text message) or voice call. Whichever method you choose, it is important for you to make sure your contact information in digital banking is correct. This additional security layer further authenticates your identity and will help to prevent account fraud.
If you access digital banking through your mobile device, please make sure that you are using the most current version of the app. If you access digital banking from a computer, you may notice the security image has been removed. Please see the FAQs below for details.
Frequently Asked Questions
A password is one possible 'factor' for authenticating yourself, something that only you should know. Multifactor authentication (MFA) augments that password by occasionally requiring members to confirm their identities with a second factor, a code, that is provided through a text message (SMS) or voice call. Through the use of MFA, a person that has obtained your username and password cannot access your account because that person would also need to access your phone.
Select your preferred method of receiving your security code from the menu of options. Once you receive your code, enter it and continue following the on-screen instructions.
- Sign into the mobile app.
- Select the menu in the upper right corner of the screen (three bars icon).
- Select "My Profile"
- Scroll down and select "Contact Information"
To update your security code preferences:
- Return to "My Profile"
- Scroll down and select "Password & Security".
- Select "Update Security Code Preference".
- Sign in to digital banking at https://signin.members1st.org
- Select "My Profile" in the upper right corner of the screen
- Under "Additional Actions", select "Contact Information"
To update your security code preferences:
- Return to "My Profile"
- Under "Additional Actions", select "Password & Security".
- Select "Update Security Code Preference".
In most circumstances, you can unlock your own account by resetting your password. To reset your password, visit this page, type in your username, select "Log In" then select "Forgot Your Password".
In the event that you cannot unlock your account, please call Customer Service at (800) 237-7288 for help.
Your password must meet the following criteria:
- 8 characters minimum
- At least one upper case letter
- At least one lower case letter
- At least one digit
- At least one special character (!@#$%^&*)
For account security, do not share your password with anyone, and do not use that same password anywhere else.
Digital banking supports the following browsers:
- Google Chrome for Windows or macOS (download)
- Mozilla Firefox for Windows or macOS (download)
- Safari for macOS
- Microsoft Edge for Windows 10
It is recommended that you use the most current version of the browser you choose.
No versions of Internet Explorer are supported.
Yes, our mobile app supports biometric sign-in.
Research has revealed that security images are not effective at helping prevent users from falling victim to malicious sites. As a result, they can convey a sense of false security that deters users from relying on more effective protection like multi-factor authentication. For these reasons, we have removed it from the log in screen.
We will automatically redirect you to the new URL, but updating your bookmarks is good, too!
Still have questions?
We're here to help you find answers. Give us a call or stop by your nearest branch.