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Looking for the latest news and information about Members 1st? You've come to the right place.

We're happy to introduce “FaM1ly News” as our enhanced source of information and updates for our members. We recently revealed our brand evolution and digital transformation to our members, and our newsletter featured some sneak peeks. Read the summer 2020 edition of FaM1ly News here.

We are excited to share significant changes to its debit card program. The credit union is taking its members' experience a step further by offering contactless technology. This new contactless payment feature will provide members with more safety, security and convenience when making purchases.

Our contactless debit cards
Our new contactless debit cards with a redesigned look and enhanced technology.

Contactless payment is an enhanced technology feature in which you do not have to insert or swipe a card. When merchants have this technology enabled, card users will simply be able to "tap and go." The cards are still able to be swiped or inserted if needed. Overall, it is a much more secure and faster member experience, all while continuing to protect personal information.

"Multiple layers of security are at work behind the scenes with every transaction to include a one-time use cryptographic code," says Chief Marketing Officer/Chief Relationship Officer Mike Wilson. "This reduces risk of card-skimming you often hear about in the news."

Members at the credit union will also see that these new debit cards will have a redesigned look. This new look is a part of many other exciting changes coming soon. As Members 1st continues to reinvest in technology, the intent is to deliver enhanced services that will fully personalize members’ banking experiences as a part of a digital evolution. The reveal of an enhanced mobile app and website, complete with a redesigned look that is similar to the new debit cards and significantly improved functionality, will be unveiled soon.

Members 1st FCU serves nearly half a million members through its network of almost 60 branch locations throughout Central Pennsylvania, as well as its robust digital banking and call center channels.

Members 1st Federal Credit Union recently received results from the Small Business Administration regarding loan level statistics on Paycheck Protection Program loans. The credit union is happy to share that they were ranked #9 in the country for number of loans funded in amounts of $150,000 and above for credit unions.

Over the past few months, Members 1st was able to help over 1,600 businesses through the SBA’s Paycheck Protection Program. For those business members that needed assistance of $150,000 or more, the credit union was able to fund 158 loans. This is in addition to working with businesses who needed assistance and solutions outside of the PPP program to get through these tough economic times.

“We know these times have not been easy for so many small business owners,” says President & CEO George Nahodil. “We live in a resilient community and we are so grateful to our member-owners for their trust in us and the opportunity to serve them financially during this difficult time.”

The credit union’s branch lobbies across seven counties in Central PA are now reopened and operating in a new way with enhanced safety measures in place. These measures will assist in continuing to protect the health and safety of its members, associates and communities. While walk-in visits are now accepted, making an appointment is highly recommended.

Members can also take advantage of 24/7 digital banking capabilities through the Members 1st mobile app and online banking system. To make an appointment today, please call (800) 283-2328 to set up an appointment at your preferred branch.

Members 1st Federal Credit Union celebrates the opening of its newest branch on Eisenhower Boulevard in Dauphin County, PA on Monday, June 8th. This marks the 56th branch for the credit union.

exterior of our Eisenhower Boulevard Branch
The new Eisenhower Boulevard branch in Dauphin County is the prototype for new technologies that will be seen in future branches.

Located at 770 Eisenhower Boulevard, Harrisburg, PA 17111, the new doors will open for business with the lobby serving members "by appointment only" as the credit union continues to follow social distancing protocols currently in place. The drive-thru and ATM service will be open for members' convenience as well.

The credit union's new branch will serve as a prototype for new technologies and digital enhancements in future branches. Members will begin to see changes within the branches in an effort to go green. Through digital and touchscreen technology, members will engage in a fully-customized experience to meet their needs on the spot. The credit union understands that members still like to do their banking face-to-face, so they are providing more convenient options for them through digital enhancements.

Interior of our Eisenhower branchPictured is an interior wall of Members 1st’s new Eisenhower Boulevard branch in Dauphin County that displays the credit union's mission statement.

"We are excited to add this branch to our growing footprint and look forward to continuing to serve our members in Dauphin County," says credit union spokesperson Mike Wilson.

Along with new digital technologies, Members 1st is in the middle of an evolution that will give an enhanced look and feel to the brand. Members will see this brand evolution reflected in the design of the new Eisenhower Boulevard branch, as well as in other elements of the credit union in the coming months.

"The reveal of our enhanced mobile app and website, complete with a redesigned look and significantly improved functionality, will be unveiled later this year," says Wilson.

Members 1st FCU serves nearly half a million members through its network of almost 60 branch locations throughout Central Pennsylvania, as well as its robust digital banking and call center channels.

At the beginning of June, Members 1st Federal Credit Union will break ground on its Hampden Township headquarters located in Cumberland County. The new campus will be located at the Hampden Marketplace on Marketplace Way, near Valley Road on the east side of I-81. The move will bring the credit union’s employees who are currently split between two buildings in the Rossmoyne Business Center under one roof in a three-story, 172,000 square-foot facility.

In 1997, Members 1st built its current headquarters located in the Rossmoyne Business Center in Mechanicsburg. The credit union is grateful to its member-owners for their commitment over the last 70 years and knows that the milestones Members 1st has achieved would not be possible without its members’ trust and support. As Members 1st breaks ground on a new headquarters, the credit union looks forward to improving efficiencies and remains focused on being good stewards of its members’ dollars.

“We are currently spread across multiple buildings which is neither efficient nor collaborative,” said the credit union’s President & CEO George Nahodil. “We believe selling our current buildings and consolidating into one facility is the most fiscally responsible option, with an expense-neutral end-result. It was also important for us to remain in our roots of Cumberland County.”

Plans to move were announced back in February of 2019. In preparation, the credit union sold two of its four buildings later in 2019. Members 1st had previously operated out of shared office spaces in the two buildings that were sold. Currently, their main administrative operations are in buildings 5000 and 5020 Louise Drive, using about 120,000 square feet of total office space.

Members 1st has been dedicated to supporting countless local businesses over the last 70 years, especially during the past several months. The credit union is happy to continue this support by assisting local businesses in getting back to work and partnering with them on the headquarters project. Members 1st has hired East Lampeter Township’s Greenfield Architects for the building’s design and Mowery Construction in Silver Spring Township to oversee construction.

The credit union has nearly 60 locations in Dauphin, Cumberland, York, Lancaster, Lebanon, Perry and Adams counties and plans to expand its footprint into Berks County. Members 1st opened in 1950 at the Navy Supply Depot in Hampden Township which is now known as Naval Support Activity Mechanicsburg.

Monday, April 27, 2020, marks the 70th anniversary of Members 1st Federal Credit Union’s service to its members. From the credit union’s beginnings in 1950 that started off with nine people putting money into a pot, evolving into NSD Mechanicsburg Federal Credit Union with a desk and small counter at the Naval Supply Depot, to the extensive branch network throughout seven counties in Central PA, Members 1st has always been a place where members come first. From that humble start, the credit union has grown to a full-service financial institution with nearly half a million members and over $4.8 billion in assets.

Over the years, Members 1st has evolved along with its membership. In 1972, the name DAFCU (Defense Activities Federal Credit Union) was officially adopted and the first branch office opened at the U.S. Army War College in Carlisle. The name evolved once again to Members 1st in 1994 to reflect the growing field of membership. The credit union has also added several offerings for members throughout the years including Investment Services, Insurance Services, Mortgage Services and a full commercial banking platform.

"Since 1950, our member-owners have been an integral part of the success story of Members 1st and that remains true today," said the credit union's spokesperson, Chief Marketing Officer/Chief Relationship Officer Mike Wilson. "We owe everything to them, so we are celebrating this year by making changes that will enhance our offerings to better meet their needs. Over the past 70 years, we have focused on providing a fantastic in-person experience for our members, and we are now evolving our digital channels of delivery to mirror that experience as well."

Members 1st is currently undergoing a digital transformation that will fully personalize members' experiences. By making themselves available by phone, email, text, in-person, or even on location, the credit union's MyConcierge® service can provide a higher level of convenience. Members will also begin to see changes and growth within the branches in an effort to go green. Through digital and touchscreen technology, they will engage in a fully-customized experience to meet their needs on the spot. The credit union understands that members still like to do their banking face-to-face, so they are providing more convenient options for them by adding more branch locations. Members 1st’s new branch on Eisenhower Boulevard in Dauphin County is a prototype that will offer new technology and digital enhancements.

Along with new digital technologies, Members 1st is in the middle of an evolution that will give an enhanced look and feel to the brand. "Members will begin to see a brand evolution," said Wilson. "The reveal of our enhanced mobile app and website, complete with a redesigned look and significantly improved functionality, will be unveiled later this year, along with our new look and feel."

Members 1st Headquarters
Members 1st Headquarters Prototype

Another exciting change is a new headquarters in Hampden Township. In 1997, Members 1st built its current headquarters located in the Rossmoyne Business Center. As a part of the 70th anniversary celebration, the credit union is excited to break ground on a new headquarters to improve efficiencies as it continues to be mindful of members' dollars.

"We are currently spread across multiple buildings which is neither efficient nor collaborative," said Wilson. "We believe selling our current buildings and consolidating into one facility is the most fiscally responsible option, with an expense-neutral end-result."

Members 1st remains focused on expanding its footprint as well. Today, there are 56 branch locations across Central PA in seven counties with plans to expand into Berks County and Lehigh County.

Corporate responsibility continues to be of paramount importance to Members 1st as it has been since 1950. In the very fabric of Members 1st's principles are cornerstone values related to supporting community outreach and diversity. In 2019 alone, associates participated in more than 350 community events, resulting in 8,200 volunteer hours. Significant resources supported the great work of local grassroots organizations across the seven-county footprint through charitable community outreach.

In celebration of this milestone, Members 1st looks forward to all the exciting initiatives ahead and is grateful for the opportunity to serve its members, associates, and the community.

Members 1st FCU serves nearly half a million members through its network of almost 60 branch locations throughout Central Pennsylvania, as well as its robust digital banking and call center channels.

Media partner looking for a comment?

For all news events happening in our communities, reach out to:
Michael Wilson
Chief Marketing Officer
e: wilsonm@members1st.org
c: (717) 215-9025

About Members 1st

Our members entrust us with their livelihoods, and that is a responsibility we carry with honor. For seven decades now, we've been a pillar of our community and one of the most respected financial institutions in the area. We've grown a lot since our early days, but our commitment to serving and empowering our members will never change.

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