1st Defense™ Checking

IDENTITY THEFT RESOLUTION

From investigating suspicious activity to restoring your identity, you’ll have direct access to a dedicated fraud specialist who will work with you every step of the way.

Fraud Support—From Start to Resolution

Speak directly with a dedicated fraud specialist who will work closely with you, offering experience and support every step of the way until your identity is fully restored.

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Dedicated Fraud Specialists

Access to U.S.-based, fully certified fraud specialists who provide personalized guidance. Available Monday through Friday during normal business hours to help resolve your identity theft case with professional expertise.

Documentation Support

Benefit from law enforcement-grade case files to assist in prosecution efforts, along with management of all paperwork, follow-up communications and access to a secure Victim Portal to track your case's progress.

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COMPREHENSIVE CASE MANGEMENT

Let the specialists handle the heavy lifting—including placing fraud alerts with credit bureaus, researching fraudulent transactions, disputing charges, closing compromised accounts and contacting government agencies on your behalf.

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For your protection please be advised that public Internet email is not secure. Various links within our web site allow you to submit information to us by public Internet email. Please DO NOT provide personal or account information through public email or submit any personal information that would compromise your identity including your account number, social security number, credit card numbers, electronic services PINs, passwords or mother's maiden name. Members 1st will not respond via public Internet email to requests-for-account-information or account activity. Please contact Customer Service with these types of requests at (800) 237-7288 or (717) 795-6049.