We are aware that fraudsters are targeting consumers across our area through phone and text messages pretending to be from financial institutions. Some of these fraudsters are posing as Members 1st associates. They are “spoofing” telephone numbers and text messages to make it appear that the calls are initiated from Members 1st. This means your phone may display a legitimate credit union telephone number or name. The fraudsters sound very convincing and may be threatening at times. They will try to obtain your online banking credentials, security codes, and other sensitive information by stating there are fraudulent card or other charges on your account.
Tips to help You Avoid Becoming a Victim:
- If you believe you are the recipient of one of these scam calls, end the call immediately.
- If you provided sensitive information to the fraudster, please contact Members 1st.
- Members 1st will never ask you to share your online banking credentials or security codes by email, text or phone.
- Be diligent in regularly monitoring your account activity and be sure to utilize activity alerts for both online banking and credit cards.
Your security is of the utmost importance, and we continue to monitor situations such as these to protect you from fraudsters.