Masters of multi-tasking love the convenience of banking with Members 1st MyConcierge™. It's a direct line from our mobile app to a Members 1st associate, a concierge who makes it their goal to help you achieve yours. Best of all, they are one click away in the Members 1st mobile app and online banking.

A concierge in a mobile app?

That's right. And no, it's not a chat bot or an overseas help desk. Concierges are local associates of Members 1st—members of your credit union and our communities. They know how to explain personal finances in simple terms and can help you set and achieve your savings, spending and borrowing goals.

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Borrow wisely

Want to take advantage of the low loan rate environment? A concierge can help you rethink a saving strategy by refinancing your high interest loans and credit cards.

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Grow your nest egg

Have a little extra cash, but not sure what to do with it? Your concierge will help you invest in the things that matter to you and plan for the future.

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Do more with your money

Need advice about retiring, buying a house or planning for college? Don't stress—your concierge is here for that, too.


Looking for a new house for his new bride and soon-to-be new son, Justin had his hands full. So, he talked with his concierge in the Members 1st Mobile App to set up their joint account, get a mortgage and start saving for a new addition to the family. ...continue reading

Common Questions

If you have an account with us, you have a concierge. Simply tap the bell for MyConcierge from the Members 1st app or from your desktop computer by logging into online banking.

If you have an account with us, choose any of the links below to enroll in digital banking. All you need is an email address to get started.

Online Banking | App Store* | Google Play* | Text "Apple" or "Android" to 61328 *

* Standard internet and data charges apply per your individual data plan.

If you need to open an account, go here. The application will take just a few minutes to complete.

Ask them questions about your finances. Maybe it's saving for retirement, creating a college fund or putting money aside to buy or remodel your dream house. They're here to help you through all of life's moments and milestones.

If there's ever something that they can't help you with, they will be sure to connect you with one of our experts who can.

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Become a Member

To start working with a concierge, open an account and enroll in digital banking. The application will take just a few minutes to complete. You’ll be able to chat with your concierge from the Members 1st mobile app and online banking within the first 48 hours of enrolling.

We're Here to Help

Getting Ready for Life's Moments and Milestones

Visa Signature® Card

Get 1.5% cash back (or 1.5 points) on every dollar you spend. On top of that, you get emergency medical coverage, trip interruption insurance, and Visa Signature Concierge Service—all with no annual fee.

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Buying a House

Your home will likely be the biggest investment you ever make. Here’s everything you need to know—and who to talk to if you’d like some personalized guidance.

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Goal Savings

Save for big plans—a little at a time. With great rates and powerful in-app tools, it’s never been easier to set (and achieve) your long-term goals.

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Protecting what you care about shouldn’t be complicated or unaffordable. We offer a full range of personal, group, auto, health, and life insurance plans through the most respected insurance companies in the business.

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Hit the Road

Hear that? It’s the open road calling. Here’s how to get an auto loan quicker and smarter.

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Off to College

Welcome to the start of a new beginning! Here's how to avoid student loans and make the most of saving for college.

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This content is for informational purposes only, you should not construe any such information or other material as legal, tax, investment, financial, or other advice.

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