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Common Questions

Our routing number is 231382241. You can find your account numbers and routing number through online banking or our mobile app, by selecting an individual share product under the Accounts section.

When signing in to online banking or our mobile app, you have the ability to recover or change your username or password. Still stuck? For additional help, contact one of our Customer Service experts at (800) 237-7288.

You can order more checks through online banking, our mobile app, or at a branch.

If you want to become a member, your employer, organization, school or church needs to be affiliated with us as a Select Employer Group (SEG). If that is not the case, then you must be a relative of someone who is already a member. If you aren't sure, visit a branch or call us and we'll be happy to assist you.

Good news! Your spouse, children, siblings, parents, grandparents, grandchildren, stepparents, stepchildren, legal guardian or domestic partner can also enjoy the benefits of membership. Ask an associate for details.

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For your protection please be advised that public Internet email is not secure. Various links within our web site allow you to submit information to us by public Internet email. Please DO NOT provide personal or account information through public email or submit any personal information that would compromise your identity including your account number, social security number, credit card numbers, electronic services PINs, passwords or mother's maiden name. Members 1st will not respond via public Internet email to requests-for-account-information or account activity. Please contact Customer Service with these types of requests at (800) 237-7288 or (717) 795-6049.