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We are experiencing higher than normal call volume resulting in longer delays. We apologize for the inconvenience. For faster service, our Customer Service Team can also help you through chat in online banking and our mobile app.

Our response to Coronavirus (COVID-19) Concerns

April 6, 2020 at 8:30 pm

Get in Touch with Us Digitally

We know these are challenging times for consumers and businesses, and we are working hard to help all members as quickly as possible. Before calling Customer Service, please take a moment to learn more about how we are working to alleviate call volume, as well as some alternatives that may help you with immediate answers.

As a reminder, our Members 1st app and online banking channels can help you easily and securely take care of your everyday banking needs 24/7 in the comfort of your home. You can transfer money, check balances, manage cards, deposit checks remotely - and, you can even chat with our Customer Service team.

Learn more about mobile banking here.

Thank you for your continued patience and understanding as we work diligently to serve all our members.


April 3, 2020 at 5:32 pm

Increased Call Volume

We are currently experiencing an extremely high call volume. If your need is not urgent, please assist us in helping our members who are most in need during this time. As a reminder, our Members 1st mobile app and online banking can address many of your needs. Use these digital tools to transfer money, check account balances, manage cards and quickly connect with our Customer Service team through chat.

Thank you for your patience and understanding as we work diligently to serve all of our members.

Ready to download our mobile app? Learn more about mobile banking here.


March 31, 2020 at 4:30 pm

Small Business Relief Program

We understand the significant impact that the Coronavirus (COVID-19) pandemic is having on small businesses. The newly enacted federal Coronavirus Aid, Relief, and Economic Security (CARES) Act provides a variety of emergency relief programs for businesses. As a Small Business Administration (SBA) approved lender, we are prepared to help you apply for the funds you need to stabilize your business and protect your employees. This is what we do best, and we are working around the clock right now to give you the support you need.

How can this help small businesses?

Paycheck Protection Program (PPP)

  • The "Paycheck Protection Program" is administered by the SBA to provide small business loans through financial institutions to borrowers impacted by the current state of economic uncertainty. It provides $349 billion in loans for small businesses, to primarily help cover short-term operating expenses and retain their employees.

Economic Injury Disaster Loans (EIDL)

  • SBA’s Economic Injury Disaster Loans (EIDL) offer up to $2 million in assistance and can provide vital economic support to small businesses to help overcome the temporary loss of revenue as a result of COVID-19. These loans may be used to pay debts, payroll, accounts payable and other expenses that cannot be paid because of the disaster’s impact.

We stand ready to help with guidance related to relief options for your existing loans, a Paycheck Protection Loan or an Economic Injury Disaster Loan. In fact, we offer business members their very own dedicated concierge through our personalized MyConcierge® service to help guide businesses through the many options they have. Simply email myconcierge@members1st.org to get started, and we will be happy to assist you.

As we navigate these uncertain times together, the safety and well-being of our members, associates and community remains our top priority.

Additional Small Business Relief resources:

https://www.sba.gov/

https://www.uschamber.com/co/small-business-coronavirus


March 26, 2020 at 6:30 pm

We are here to help.

We remain committed to doing everything we can to ensure the health and safety of our members, associates and community, while maintaining the services you count on. "For 70 years, we have been here to support you and we know you need us now more than ever. We are here to help with solutions, support, and advice during this unusual time."

George Nahodil, President & CEO

Member Relief Program

The following options are available if you or your family has been impacted by COVID-19 through loss of income and/or illness:

  • Personal Hardship Loan
    • We are offering a special hardship unsecured personal loan with 2.99% APR* over a 6-month term, maximum of $5,000 and minimum of $1,000. (Additional terms apply.) Please call us at (800) 283-2328, ext. 6040 to apply.
  • Visa Credit Card Minimum Payment Reduction
    • We may be able to lower your Members 1st credit card minimum payment amount or allow you to skip a payment. Please call our Card Services Team at (800) 283-2328, ext. 6035 for assistance.
  • Skip-A-Pay
    • Take advantage of two months of back-to-back skip-a-pay options on eligible loans. (Must meet current eligibility requirements.) Our Customer Service Team can assist you by calling (800) 237-7288.
  • Student Loan Forbearance
    • If you have a student loan in repayment with us, we are offering a special hardship forbearance. Call University Accounting Service (UAS) at (800) 723-2210 for more information.
  • Auto Lease Payment Relief
    • We may also be able to provide auto lease payment relief. Please contact us at (717) 506-4819.

Other Product Options

We can also help if you need additional credit or work with you to refinance an existing loan with low-rate options:

  • Fixed Home Equity or Home Equity Line of Credit
    • Use the equity in your home to get through these difficult times. Learn more and check our rates here.
  • Refinance an Existing Mortgage
    • If you currently have a mortgage with us or another financial institution, consider refinancing. Refinancing your mortgage could help lower monthly payments and save you money in the long run, too. Learn more about our current mortgage rates.

Additional Support

  • Our branch drive-thrus are available for your convenience and you can also access our ATMs to withdraw cash or make deposits.
  • Our branch lobbies have moved to “by appointment only” as we follow social distancing protocols issued by health officials. To schedule an appointment, call (800) 237-7288.
  • Use our online banking and our mobile app for things like transferring money, making a loan payment, depositing a check, applying for a loan, using our new chat functionality and much more – all from the comfort of your own home, 24/7.

We are committed to helping you during this difficult time. Our team is here to guide you and identify what options are available to you.

Thank you for being a member and putting your trust in us.

*APR=Annual Percentage Rate. Rates effective 3/24/2020. Rates may vary based on creditworthiness. No monthly payments due during 6-month loan term. Principal and interest are due in full on 7th month. Applicant may be required to provide sufficient documentation of loss of income due to COVID-19. Rates are subject to change without notice. Other restrictions or conditions may apply. Ask an associate for details.


March 23, 2020 at 1:50 pm

As the COVID-19 situation continues to evolve, we remain focused on serving the needs of our members, associates and community.

Today we are modifying hours at our Giant branch locations:

  • Effective March 24, our Giant in-store branches will be open Monday through Friday, 9 a.m. to 5 p.m. (“by appointment only”) and will be closed on Saturdays and Sundays.

All other branch lobbies continue to be accessible Monday-Saturday “by appointment only” as we follow social distancing protocols issued by health officials. To schedule an appointment, please call us at (800) 237-7288.

Our drive-thrus remain open for your convenience and you may also use our ATMs to withdraw cash or make deposits. Our mobile app is very comprehensive and may also meet your needs to transfer money, make a loan payment, deposit a check, or chat with Customer Service.

Thank you for your understanding and patience.


March 20, 2020 at 7:30 pm

We continue to closely monitor the COVID-19 situation, remaining focused on serving the needs of our members, associates and community.

    Today we are making some adjustments at specific branch locations:
  • Effective March 22, all of our Giant in-store branches will be closed on Sundays.
  • Effective March 23, our branch at the Naval Support Activity in Mechanicsburg will close temporarily. Our onsite ATMs remain available. Our Carlisle Pike Branch (6280 Carlisle Pike, Mechanicsburg) is a convenient alternative.

All other branch lobbies (including Giant branches) continue to be accessible Monday-Saturday “by appointment only” as we follow social distancing protocols issued by health officials. To schedule an appointment, please call us at (800) 237-7288.

In addition, our drive-thrus remain open for your convenience and you may also use our ATMs to withdraw cash or make deposits. Our mobile app is very comprehensive and may also meet your needs to transfer money, make a loan payment, deposit a check, or chat with Customer Service.

Thank you for your understanding and patience.


March 17, 2020 at 4:00 pm

Important message about changes to branch procedures

The safety and soundness of our members, associates and community are of utmost importance to us. Effective Wednesday, March 18, our branch lobby access will be modified to “by appointment only” as we follow social distancing protocols issued by health officials. Our drive-thrus are open for your convenience and you may also use our ATMs to withdraw cash or make deposits. Our mobile app is very  comprehensive and may also meet your needs to transfer money, make a loan payment, deposit a check, or chat with Customer Service. To schedule an appointment, please call us at (800) 237-7288.


March 16, 2020 at 4:00 pm

The safety and soundness of our members, associates and community is of utmost importance to us and we are strongly encouraging the use of our drive-thrus at this time. You may also use the ATM to withdraw cash or make deposits. Our mobile app is very comprehensive and may also meet your needs if you are transferring money, making a loan payment or depositing a check. You can also open an account in just 3 easy steps.

For now, the lobby remains open and we ask for your patience and understanding as we follow social distancing protocols issued by health officials.


Information related to social distancing can be found on the Centers for Disease Control (CDC), the World Health Organization (WHO) and the Pennsylvania Department of Health websites.

We appreciate your business and understanding during this time, while we do our part to focus on the health and safety of our members, associates and community. Thank you for being a member.

 
Home Equity Loan 5-Year

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Visa Balance Transfer

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Home Equity Loan 10-Year

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*APR=Annual Percentage Rate   **APY=Annual Percentage Yield
 
Members 1st FCU is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at (800) 237-7288. All products and services available on this website are available at all Members 1st branch locations.