We are closely monitoring the Coronavirus (COVID-19) situation as it rapidly evolves at the global, national, state, and local levels and we have been gathering as much information as possible from real-time, trusted sources. While events may change daily, the safety and soundness of your credit union is of the utmost importance to us. We are doing all we can to ensure we are available to you.

THE WAIT IS OVER: Branch Lobbies are now Open

Our team is excited to see you—so mask up and stop by a branch for your banking needs!

View a full list of our branch locations. Hours vary by location.


We're here to keep you safe, so we wanted to share what else you'll notice now when you visit any of our branches.

  • We know that masks can be uncomfortable, but it's important we take the extra step to make them mandatory, in accordance with guidelines put in place by state officials and our trusted sources. You'll see our team members wearing masks, and we ask that you do the same inside the branch.
  • We know that you are all familiar with social distancing by now, but we'll continue to have markers in place to help you out. Don't worry, you'll see signs as reminders, too.
  • Also, we are asking that only members with an immediate need or performing the transaction come inside the branch.
  • Please refrain from handshaking—those elbow bumps have become all the rage, anyway.
  • Signs will be on our doors to make your visit with us as safe and efficient as possible.
  • We have extra hand sanitizer on our teller lines and in our offices.
  • As an added precaution, the plexiglass partitions we've had for a while will continue to be in place.

Take this opportunity to make sure that you have the Members 1st mobile app installed on your device. With our 24/7 digital banking capabilities, you can access and manage all of your accounts, deposit checks, transfer funds, make payments and take advantage of our products and services to help you meet your needs—all from the comfort of your own home.

Simply click here and we can help you get started!

Our in-store Giant branches will be open Monday – Friday.

Does your business need a Paycheck Protection Loan?

*Please note that this information is subject to change based upon additional guidance that may come from the SBA.

Our Paycheck Protection Program (PPP) loan portal is now open!

Apply Now

The enhanced automated portal will walk you through the application process including signing your application through the use of Adobe Sign.

Instructions and tips to guide you through the process can be found here.

Questions? Contact our concierge team at

Changes to the Paycheck Protection Program

A recent announcement from the Biden-Harris administration brings several adjustments that will benefit small businesses previously excluded from funding eligibility. The adjustments will extend resources to small businesses through March 31, 2021, and they include the following:

  • Most notably, the SBA will establish a 14-day, exclusive PPP loan application period for businesses and nonprofits with fewer than 20 employees. This will give the credit union time to work with the smallest businesses to submit their applications, while also ensuring larger, eligible businesses have plenty of time.
  • Allow sole proprietors, independent contractors and self-employed individuals to receive more financial support by revising the PPP's funding formula for these categories of applicants.
  • Eliminate PPP access restrictions on small business owners who have struggled to make student loan payments by eliminating student loan debt delinquency as a disqualifier to participating in the PPP.
  • Ensure access for non-citizen small business owners who are lawful U.S. residents by clarifying that they may use Individual Taxpayer Identification Number (ITIN) to apply for the PPP.

For more detailed information on the latest PPP legislation, visit

Paycheck Protection Program Overview

The latest Paycheck Protection Program ("PPP") authorizes up to $284.4 billion in forgivable loans to small businesses that experienced a 25% reduction in revenue to pay their employees during the COVID-19 pandemic. All loan terms will be the same for everyone. The Paycheck Protection Program provides small businesses with funds to pay up to 2.5 times the average monthly payroll costs including benefits (or, 3.5 times for businesses in NAICS code 72 Accommodation and Food Services). Payroll costs are capped at $100,000 on an annualized basis for each employee. Loan payments will be deferred for ten months.

The loan amounts will be forgiven as long as:

  • The loan proceeds are used to cover payroll costs, most mortgage interest, rent, and utility costs plus SBA defined "additional covered expenses" over the eight or 24-week period after the loan is made; and
  • Employee and compensation levels are maintained.

Fully Forgiven

Funds are provided in the form of loans that will be fully forgiven when used for payroll costs, interest on mortgages, rent, and utilities, plus SBA defined "additional covered expenses" (due to likely high subscription, at least 60% of the forgiven amount must have been used for payroll). Loan payments will also be deferred for ten months. No collateral or personal guarantees are required. Neither the government nor Members 1st will charge small businesses any fees.

Must Keep Employees on the Payroll—or Rehire Quickly

Forgiveness is based on the employer maintaining or quickly rehiring employees and maintaining salary levels. Forgiveness will be reduced if full-time headcount declines, or if salaries and wages decrease.

All Small Businesses Eligible

Small businesses with 300 or fewer employees—including nonprofits, veteran organizations, tribal concerns, self-employed individuals, sole proprietorships, and independent contractors—are eligible provided that the business can demonstrate a 25% reduction in revenue compared to 2019. The SBA will provide further information on the revenue reduction calculation requirement in the coming weeks.

The Paycheck Protection Program is implemented by the Small Business Administration with support from the Department of the Treasury.


All small businesses that meet the eligibility requirements detailed in this summary and application documents.


Only one in the second draw (the new legislation just signed into law). If a business received funds from the first draw (spring/summer of 2020), they can take out a loan through the second draw provided they otherwise qualify. You can get your loan from Members 1st even if you did not get the first draw loan through Members 1st.

You could use the proceeds from these loans on your:

  • Payroll costs, including benefits;
  • Interest on mortgage obligations, incurred before February 15, 2020;
  • Rent, under lease agreements in force before February 15, 2020;
  • Utilities, for which service began before February 15, 2020;
  • Operations expenditures (defined as "means a payment for any business software or cloud computing service that facilitates business operations, product or service delivery, the processing, payment, or tracking of payroll expenses, human resources, sales and billing functions, or accounting or tracking of supplies, inventory, records and expenses");
  • Property damage costs (defined as "means a cost related to property damage and vandalism or looting due to public disturbances that occurred during 2020 that was not covered by insurance or other compensation");
  • Supplier costs for essential supplies for the business's operation;
  • Worker protection expenditures (defined as basically anything spent to meet government mandates or to make things safer during COVID); and
  • Any additional SBA defined "additional covered expenses."

Payroll costs include:

  • Salaries, wages, commissions, or tips (capped at $100,000 on an annualized basis for each employee);
  • Employee benefits including costs for vacation, parental, family, medical, or sick leave; allowance for separation or dismissal; payments required for the provisions of group health care, dental care, and vision benefits including insurance premiums; group life and disability payments; and payment of any retirement benefit;
  • State and local taxes assessed on compensation; and
  • For a sole proprietor or independent contractor: wages, commissions, income, or net earnings from self-employment, capped at $100,000 on an annualized basis for each employee.
  • Additional payroll verification forms may be required.

Loans can be for up to 2.5 times your average monthly payroll costs from the last year, or 3.5 times for businesses in NAICS code 72 Accommodation and Food Services. That amount is subject to a $2 million cap. If you are a seasonal or new business, you will use different applicable time periods for your calculation. Payroll costs will be capped at $100,000 annualized for each employee. (For calculation of payroll costs, the loan amount can be up to 2.5 times the average monthly payroll costs for the prior year.) 

You will owe money when your loan is due if you use the loan amount for anything other than payroll costs, mortgage interest, rent, and utilities payments plus SBA defined "additional covered expenses" over the eight or 24-weeks period after getting the loan. Due to likely high subscription, it is anticipated that not more than 40% of the forgiven amount may be for non-payroll costs. You will also owe money if you do not maintain your staff and payroll.

  • Number of Staff: Your loan forgiveness will be reduced if you decrease your full-time employee headcount.
  • Level of Payroll: Your loan forgiveness will also be reduced if you decrease salaries and wages by more than 25% for any employee that made less than $100,000 annualized in 2019.

You can submit a request to Members 1st.

For businesses with loans $150,000 or more, the request for forgiveness will include documents that verify the number of full-time equivalent employees and pay rates, as well as the payments on eligible mortgage, lease, and utility obligations plus documentation supporting other "additional covered expenses." You must certify that the documents are true and that you used the forgiveness amount to keep employees and make eligible mortgage interest, rent, and utility payments plus SBA defined "additional covered expenses."

For businesses obtaining loans under $150,000, there will be a simple one-page SBA form that must be submitted. The business still must maintain all documentation detailed above for four-years after the date of forgiveness, as the SBA may audit these loans during that time period.

1% fixed rate.

All payments are deferred for 10 months; however, interest will continue to accrue over this period.

In 5 years.

Yes. There are no prepayment penalties or fees.

No. No collateral is required.

No. There is no personal guarantee requirement. ***However, if the proceeds are used for fraudulent purposes, the U.S. government will pursue criminal charges against you.***

As part of your application, you need to certify in good faith that: 

  • Current economic uncertainty makes the loan necessary to support your ongoing operations.
  • The funds will be used to retain workers and maintain payroll or to make mortgage, lease, and utility payments plus SBA defined "additional covered expenses."
  • You experienced a reduction in revenue of 25% due to the COVID-19 pandemic.
  • You have not and will not receive another loan under this program.
  • You will provide Members 1st documentation that verifies the number of full-time equivalent employees on payroll and the dollar amounts of payroll costs, covered mortgage interest payments, covered rent payments, and covered utilities plus SBA defined "additional covered expenses" for the eight or 24 weeks after getting this loan.
  • Loan forgiveness will be provided for the sum of documented payroll costs, covered mortgage interest payments, covered rent payments, and covered utilities plus SBA defined "additional covered expenses." Due to likely high subscription, it is anticipated that not more than 40% of the forgiven amount may be for non-payroll costs.
  • All the information you provided in your application and in all supporting documents and forms is true and accurate. Knowingly making a false statement to get a loan under this program is punishable by law.
  • You acknowledge that Members 1st will calculate the eligible loan amount using the tax documents you submitted. You affirm that the tax documents are identical to those you submitted to the IRS. And you also understand, acknowledge, and agree that Members 1st can share the tax information with the SBA’s authorized representatives, including authorized representatives of the SBA Office of Inspector General, for the purpose of compliance with SBA Loan Program Requirements and all SBA reviews.  (if applicable)

Economic Relief Payments

Recently, the federal government passed an economic relief plan in response to COVID-19. This round includes payments that will be distributed to eligible individuals, either through direct deposit or as adebit card or physical check.

We've compiled a series of tips to help you navigate this process:

    1. Take this opportunity to enroll in digital banking. All you need is your email address to get started. Simply click here to download our mobile app. The app gives you the capability to deposit checks from your mobile device, check your account balance, transfer funds and make payments—all from the comfort of your home.
    2. Expecting your stimulus check in the mail? With mobile deposit through your Members 1st mobile app, you can deposit stimulus payments, payroll checks, holiday gifts-you name it! There is no envelope or deposit slip required. Plus, with mobile deposit, your funds become available sooner than ATM deposits.
    3. Receiving your stimulus payment on a EIP debit card? You can address many of your EIP card needs, such as activating your card, checking your balance or transferring funds online at In order to transfer funds, you will need access to your savings or checking account number. You can find that by logging into your Members 1st mobile app or online banking system. For your convenience, our routing number is 231382241.

      To transfer funds from your EIP card to your Members 1st account:

      1. Call (800) 240-8100 (TTY: (800) 241-9100) to activate your card.
      2. Register for online or mobile app access by going to Follow the steps to create your user ID and password. Be sure to have your EIP card handy.
      3. Select “Move Money Out” and follow the steps to set up your ACH transfer. Transfers should post to your account in 1-2 business days.

    4. Planning to receive your stimulus payment as a direct deposit? If you receive your tax refund in the form of direct deposit, the government will be issuing your stimulus payment the same way. This means that your payment will be deposited directly into the account reflected on your most recent tax return.
    5. Give yourself ultimate control and peace of mind by setting up a real-time transaction alert when your stimulus payment has been deposited into your account. To set up a deposit alert, tap the bell icon in your Members 1st mobile app or click Messages in the desktop version of digital banking. From Alert Subscriptions, select the account that your stimulus payment will be directly deposited. Customize your account to send you an alert when you receive electronic deposits—either by email or text message. And you're all set!
Frequently Asked Questions

Q: Who does the economic impact payment come from?
A: The payment will be sent to you from the federal government. Members 1st does not control how or when you will receive your payment. For more information, visit

Q: Am I eligible to receive the economic impact payment?
A: The federal government outlined qualifications for those who will receive payments. For specific details, visit

Q: When can I expect to receive my payment?
A: At this time no specific date has been identified by the federal government. For the most recent updates surrounding when you will receive your payment, visit

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For your protection please be advised that public Internet email is not secure. Various links within our web site allow you to submit information to us by public Internet email. Please DO NOT provide personal or account information through public email or submit any personal information that would compromise your identity including your account number, social security number, credit card numbers, electronic services PINs, passwords or mother's maiden name. Members 1st will not respond via public Internet email to requests-for-account-information or account activity. Please contact Customer Service with these types of requests at (800) 237-7288 or (717) 795-6049.