Top 5 Questions Customer Service Receives: Asked and Answered

Have you called our Customer Service team lately? Many of your frequently asked questions (FAQs) can be addressed using our digital banking services.

Top 5 Questions Customer Service Receives: Asked and Answered

We sat down with our Customer Service team to learn the most common questions you are asking. Check out our top FAQs and how our digital banking services can help you answer these questions.

Question 1: What’s my balance?

Using our online and mobile banking services, you can see all the balances on your accounts. These balances are in real time, which means you can see the exact balance that Customer Service sees.

Question 2: What is pending in my account?

When you select your account in our online or mobile banking services, there is a pending activity section. This allows you to see any deposits or withdrawals that will be posted to your account within the coming days. If a Customer Service representative can see it, it is also showing on your side of online and mobile banking.

Question 3: What is my checking account number?

This is a very common question Customer Service receives. You are given a member number when you open an account with us. You must provide the company with your MICR number if you want to pay for an item or receive a deposit directly to your checking account. This is in the details tab under your account balances.

Question 4: What’s my routing number?

Our credit union has one routing number that members use for any direct deposits or payments. The routing number is located at the bottom of our website.

Question 5: What’s my username and/or password?

One of the great features of our digital banking tools is recovering a username and/or a password.

Using your computer:

  • Log in to our website.
  • Look for a link that says “Need Help” under the username box.

Using our mobile app:

  • There is a tab that says “Help.”
  • Once there, you can recover your username and password or unlock your account after multiple failed attempts.

Our Members 1st app and online banking channels can help address your everyday banking needs 24/7, both easily and securely from the comfort of your own home. Our digital tools even allow you to contact our Customer Service team through chat. Download our app by visiting the App Store or Google Play on your mobile phone or enroll by using our online services.

Please be aware that by continuing you will be leaving www.members1st.org and viewing content from another website.

For your protection please be advised that public Internet email is not secure. Various links within our web site allow you to submit information to us by public Internet email. Please DO NOT provide personal or account information through public email or submit any personal information that would compromise your identity including your account number, social security number, credit card numbers, electronic services PINs, passwords or mother's maiden name. Members 1st will not respond via public Internet email to requests-for-account-information or account activity. Please contact Customer Service with these types of requests at (800) 237-7288 or (717) 795-6049.