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We put our members first.

INTRODUCING OUR BRAND EVOLUTION & DIGITAL TRANSFORMATION!

For seven decades, we have been committed to our members, associates and communities by building meaningful relationships in the areas that we serve. Your trust in us as your financial partner has played an integral part in our success and achievement of some wonderful milestones throughout the years.

We take such pride in our roots at the Naval Supply Depot which have been the foundation for everything we do, and we are so grateful to our communities for the support over these past 70 years. We also recognize that the world around us is constantly evolving. It is our responsibility to stay at the forefront of innovation to better serve you through the delivery channel of your choosing with a consistent and unparalleled member experience.

new brochures

This requires us to be nimble and adapt to a rapidly changing world, driven by new technologies and immediate expectations of consumers. We would like to share some exciting, forthcoming changes with you, and we look forward to significantly enhancing your member experience.

You may be asking, why would we make any changes to the way we look and feel? And, why now? There are good reasons for all of this, and we are excited to share them with you.

We started nearly three years ago by conducting a great deal of research through focus groups and feedback from all of you! Through this research, we learned your expectations on immediate digital experiences that match the excellent service you receive in our branches. We are taking that experience to the next level by adding layers of personalization and sophistication in everything we do.

Moments & Milestones

new website on open laptopWe want you to know that we are here to guide you along your individual path. No matter what stage of life you may be in, we can offer solutions and support through all of life’s moments and milestones. You will soon begin to see a lot more color and vibrant imagery that couple with the happy, friendly and personalized experience that we have always been associated with, whether you are on our mobile app, website or in one of our branches.

“Our top priority will always be putting our members first by offering the most meaningful experiences and guidance along their financial journeys,” said Mike Wilson, Chief Marketing Officer/Chief Relationship Officer.

What does all of this mean to you as a member? Although you will begin to see changes in our app, website and other materials, we will continue to provide you with unparalleled experiences. Through clear and simple messaging, we will be focused on delivering education and information that is completely personalized. We want to be fully engaged to meet your needs at every level. We know that not every milestone is a big life event, but we will be with you through each moment to offer comprehensive and holistic solutions that provide you with the level of service and peace of mind you deserve.

As we enter this next chapter, we look forward to sharing this exciting evolution with all of you and we look forward to the next 70 years!


FAQS

What do all of these changes mean to me as a member?

  • Although you will begin to see changes in our app, website and other materials, we will continue to provide you with unparalleled experiences.
  • Through clear and simple messaging, we will be focused on delivering financial education and information that is completely personalized.
  • We want to be fully engaged to meet your needs at every level.
  • We know that not every milestone is a big life event, but we will be with you through each moment to offer comprehensive and holistic solutions that provide you with the level of service and peace of mind you deserve.

Why are all of these changes being made to a financial institution I have been a member at for years?

We take great pride in our roots at the Naval Supply Depot which have been the foundation for everything we do, and we are so grateful to you for your support over these past 70 years. We also recognize that the world around us is constantly evolving. It is our responsibility to stay at the forefront of innovation to better serve you through the delivery channel of your choosing with a consistent and unparalleled member experience.

Why have you chosen now as the time to make all of these changes?

We started nearly three years ago by conducting a great deal of research through focus groups and feedback from all of you! Through this research, we learned your expectations on immediate digital experiences that match the excellent service you receive in our branches. We are taking that experience to the next level by adding layers of personalization and sophistication in everything we do.

Will I need to download a new Members 1st mobile app?

Although the look of our app will be changing, you won’t need to download a new app. We will take care of everything behind the scenes to make sure all of your information remains secure. As always, we recommend the follow tips to stay up to date on any enhancements or updates we make to our mobile app:

  • Make sure your contact information is always up-to-date in our app and online banking so that you can be properly identified.
  • For those of you who use our mobile app, we ask that you go into the settings on your phone and turn on “automatic updates.”
  • Never give out your personal information to anyone who calls, emails or texts about your account.
  • Update your passwords frequently or look into using a password tool.

Will I need to create a new username and password for online banking?

Don’t worry, we’ve got you covered. Once Members 1st Online switches over to the new look permanently, all your personal information, including username and password, will be saved and usable on the new site.

Will we still have access to the old online banking?

Although the look and feel of our online banking platform will be changing, you will still have access to the old look of online banking for a period of time. We encourage you to login with your same credentials as soon as possible to look around and get a feel for the new site.

Will your website location or address be changing?

No! Our website address will remain www.members1st.org. You will see a completely different look and feel to our website on August 18th, but you can still access it through the same web address and all of the information you need will still be there for you!

Will there be adjustments to minimum balance requirements on my account as a result of these changes?

No, these enhancements will not have any impact on your account balance requirements.

Will there be any adjustments to rates or fees as a result of these changes?

No, rates and fees are not connected to the changes to our new look and feel or enhancements to our digital channels so they will not be impacted.

Should I be worried about the safety and security of my personal and financial information with all of these changes?

Not at all- quite the opposite! We know that you trust and depend on us to be good stewards of your dollars, so we are constantly focused on protecting your assets and enhancing our offerings. Today, digital technology changes everything. As we continue to grow, we realize the need for evolution to better meet your needs through technology and security.

What specific changes have you made to make my information more secure?

We recently upgraded our security measures in digital banking by adding an additional safety layer to ensure your information is protected and secure.

I’ve received some communications and see a new enhancement in my Members 1st mobile app about "MyConcierge™." What is this?

  • As a member, you have access to a personal concierge—your go-to financial expert and local, personal, single point of contact. It’s their full-time job to help you navigate the details of spending, saving and planning for the future.
  • They’re the person you can turn to when you have questions about your money.
  • Soon, you’ll be able to talk to your concierge right through our mobile app.

Will my Members 1st Visa credit card change?

Yes. As a part of our overall brand evolution, the look of our cards will change. Eventually, you will receive an updated card in the mail for your use with detailed instructions on what to do when you receive your card in order to use it!

With all of these digital enhancements, does this mean you will be closing branches or stop building branches?

  • Even though we are making enhancements to our digital platforms, meaningful relationships are the foundation of your credit union and who we are.
  • We know that you value doing your banking face to face and we understand how important that is to you.
  • Our branches will remain a very important element of our service to you!
  • In fact, we continue to make plans to expand our footprint and enter into new markets.

Should I be worried about these changes?

We don’t want you to worry at all. For 70 years, you and thousands of members have put your trust in us as your financial institution. One thing that will never change is our focus on you. Get ready to meet an enhanced Members 1st!


A Message from our President & CEO:

George Nahodil, President & CEO
George Nahodil, President & CEO

As a member-owned institution, we want to make sure we are sharing important updates and news with you. This year, we are thrilled to celebrate our 70th anniversary of serving our members, associates, and our community. We know that this milestone would not be possible without all of you.

In celebration of our history, we are making some significant and exciting enhancements to better serve you. As the world around us constantly evolves, it is our responsibility to stay as relevant as possible and support you through all of life’s moments and milestones. Our top priority will always be putting our members first.

As we enter this next chapter, we can’t wait to share this exciting evolution with all of you and we look forward to the next 70 years! We encourage you to check back as we continue to share more details with you.

Please take a few minutes to watch the video below for some important updates.


 
Home Equity Loan 5-Year

APR*

Visa Balance Transfer

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Home Equity Loan 10-Year

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*APR=Annual Percentage Rate   **APY=Annual Percentage Yield
 
Members 1st FCU is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at (800) 237-7288. All products and services available on this website are available at all Members 1st branch locations.